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FAQ's/Support

We here at OTCRX4U are always looking for ways to improve the shopping experience of our customers. If you have any suggestions, please let us know via Email:support@otcrx4u.com

Frequently Asked Question


Can I order over the phone?

How long does it take to process my order?

What are your Shipping & Handling charges?

What is your return policy?

How do I return a product? Do I need an RMA #?

What is your privacy policy?

What information is needed to place an order?

What forms of payment do you accept?

What type of credit cards do you accept?

When is my credit card charged?

Is your site secure?

Can I order over the phone? Our hours of operation are Monday thru Friday from 10:00am to 6:00pm Eastern Time. Whether it’s placing an order or answering questions that may help in your purchasing decisions our specialists are ready to assist you. During non-business hours you can contact us via voicemail or send an email. Please leave a clear, detailed message and you will receive a call back the next business day.

Order By Phone: Toll Free # 1-866-211-7858

 How long does it take to process my order? All orders in by 9:00 P.M. (Eastern Time) will be shipped out 1-2 Days after. All orders in after business hours, weekends or holidays will be shipped the following business day. Please note that delivery time is subject to the ability of our couriers (UPS and USPS) to fulfill their delivery schedule.OTCRX4U is not liable for packages that weren't delivered on time because of mishaps by our couriers.

 

What are your Shipping & Handling charges? OTCRX4U offers both ground (5-8 business days) and expedited (1-3 business days) shipping services.


For shipping charges, please proceed to our shopping cart where you can submit your name and address for an instant shipping quote on standard, 2-day and overnight deliveries.

Note: You DO NOT have to submit your credit card information or make any commitment before seeing and agreeing to your shipping charges.

Note: Corrections made to addresses after shipment will result in a additional fees fee imposed by our courier.

 

What is your return Policy? All returns or exchanges missing or with damage to the original box may be refused or may be subject to a 15% penalty fee. (i.e. missing/damaged UPC barcodes, missing/damaged manuals, missing/damaged warranties, tape on the manufacturer’s box, etc.) Ship all returns using a traceable shipping method and a separate shipping box. DO NOT put any courier labels on the manufacturer's merchandise packaging. Doing so requires OTCRX4U to pay for replacement packaging. Therefore, additional fees will be charged under these circumstances.

OTCRX4U is not liable in any way for returned packages that were lost or damaged during shipment.

Please ship returns/exchanges to:

OTCRX4U.com
217 Main Street
Hackensack NJ 07601


 How do I return a product? Do I need a RMA #? Returning an order is simple and easy to do

  1. Make sure you're sending it back within 30 days from the date of purchase. (Please understand all returns are subject to a restocking fee of up to 15% plus shipping fees to and from the customer if it’s not due to any error on our part.)
  2. Make sure you pack the unit up in its original box with ALL its accessories.
  3. Print this Return/Exchange Form and a copy of your receipt. Fill out the Return / Exchange Form accordingly and include any special instructions for the return or exchange. You must sign the Return / Exchange Form.
  4. Your order number plus ORX is your RMA#. For example if your order number is 9160098 your RMA# will be 9160098NG.
  5. Pack everything in a box and send it to:
    OTCRX4U.com
    217 Main Street
    Hackensack NJ 07601


Upon arrival please allow 1-2 Business days for your new order to ship out or credit card to be credited.

  • All orders placed and cancelled or refused upon delivery will be subjected to a 15% processing fee on top of our shipping costs.
  • All returns that do not follow our return procedures will be subject to a 15% processing fee.
  • Any damage to original packaging or missing interior packaging will be subject to a 15% penalty fee. (I.e. manuals, warranties, tape on the manufacturer’s box, interior cardboard box missing, etc.)
  • A charge will be assessed for accessories missing from the box.
  • No returns or exchanges will be made if the UPC has been removed from the box.
  • *** No returns or exchanges will be made without original packaging. ***


What is your privacy policy? All information submitted to OTCRX4U is held private. We DO NOT sell any customer information.

Our site uses cookies. "Cookies" are files that are stored in your computer so that web servers can access certain information you've already provided in the past.

Our shopping cart only uses a temporary cookie to store your shopping cart information, and a number cookie to track our advertising. We do NOT store any of your personal information with cookies.

Upon placing an order through this Site, you will automatically be enrolled in the PriceBreak.com best offers email promotion list based on the billing email address information you have provided, unless you opt-out of receiving such communications. You may request at any time to opt-out from our email promotion list by emailing us at support@otcrx4u.com. This simple opt-out process allows you to unsubscribe if you decide not to receive any further promotional emails from our family of web stores. Furthermore, We will never share any personally identifiable information which you have given to us with any third party marketers. In order to make our email offers more relevant and useful to you, our servers may receive a confirmation when you open an email message from PriceBreak.com. In addition, if you have any questions about receiving communications from us you may email us at support@otcrx4u.com at any time.

 

What information is needed to place an order?

  • Billing Address (Name, Address, Phone Number, and e-mail)
  • Shipping Address (Name, Address, Phone Number, and e-mail)
  • Billing Information (Name on Card, Card Number, Card Type, and Expiration Date)


This information is used ONLY for the purpose of processing your order. Shipping address in order to ship your order, e-mail address to send your receipt and tracking information, billing address to verify the identity of the cardholder, and phone number so that we can call you if there is any problem with your order.. 


What forms of payment do you accept?

For online orders via our online shopping cart, we accept credit cards and PayPal.

What type of credit cards do you accept? 

We accept Visa, MasterCard, American Express and Discover.

When is my credit card charged?

Once an order is placed and is completed, it is processed, run through address verification, and then charged. This process allows us to immediately spot unauthorized fraudulent charges. All orders that have been cancelled after being charged are subject to a cancellation fee.

Is your site secure?

As you proceed with your purchase, rest assured that we're hosted on a secured server and protected by VeriSign Service provider. None of our customer information is released and is all confidential.